Htahseel Collection Call Centre uses state-of-the-art collection software that covers the debt collection process through its entire lifecycle – from early to mid and late stages. This includes a vital online service for our clients who require immediate access to the updated information about their cases. Our branches are linked with this system at high speed connectivity.
Apart from instant visibility of follow-up actions, it also enables instant two-way communication regarding various accounts. Equipped with a full-fledged Document Management System (DMS), the software also generates legal notices and emails to debtors, while the Reminder Alert System (RAS) schedules tasks, calls, meetings and various MIS reports. Furthermore, the system is programmed to ensure timely follow-up on payment arrangements and priority accounts, and effective management of payments.